FAQs

What is the turnaround time for an order?

• Small orders ship in 5-7 business days after you place your order.

• Bulk orders can take between 5-10 business days after you place your order.

• Custom orders may take a minimum of 2 weeks to produce.

• Rush orders are available at a 25% additional fee.

What is your minimum order on bespoke designs?

• Custom orders require a minimum of 4 individual sets.

Can you help me match my plates/home décor/event theme?

• Yes, we love to create custom orders for you. You may click here for details on placing a custom order.

What are the dimensions of each piece?

• Placemat : 17.5'“ x 12.8’

• Charger Mat : 12.8”

• Napkin Ring : 4”

• Place card Holder: 4” x 2”

• Coaster: 4”

How do I clean the items?

• You may wipe them with a soft cloth and use warm water if needed. The items are not dishwasher safe.

Can I use my own design, pattern, or colors?

• Yes, we love to create custom orders with you. You may click here for the steps to placing a custom order.

Can I ship to multiple addresses?

• We recommend making separate orders for each location, or send us a message for custom requests here.

What is your return/exchange policy?

• Because of the nature of these handcrafted items, unless they arrive damaged or defective, we do not accept returns.
• We gladly accept exchanges on non-customized items, but must be contacted with-in 7 days of delivery. 

• Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.